Acceptable Use Policy

You agree to use TitanScout only for lawful purposes and in a way that respects the rights of other people. You will not use the service in any way that breaches the laws of England and Wales, your local jurisdiction, the laws of any other place where you are using the service, or the rules of payment networks.

You must not use TitanScout output to make defamatory or disparaging statements about a named estate agent, agency, individual seller, landlord, tenant, neighbour, or any other identifiable person. Our outputs are general red-flag observations about a property, not findings about the people connected to it.

You must not generate or distribute scan reels, reports, or social-media derivatives that name an agent or a seller in a critical or accusatory context.

If you have a complaint about an estate agent's conduct, raise it with The Property Ombudsman or with the agent's redress scheme directly.

You must not use AI outputs as part of a coordinated campaign to depress or inflate the asking price of a property, to sabotage a transaction in which you are not a party, or to obstruct the listing of a competitor's property.

You must not present AI outputs to a seller or agent as a survey, valuation, or expert-witness statement in order to renegotiate a price.

You must not use TitanScout output to harass, intimidate, threaten, or stalk any individual, including but not limited to neighbours, sellers, tenants, or agents associated with a property you have scanned.

You must not run scans on properties that you do not have a legitimate buyer-side, tenant-side, or owner-side reason to scan. Casual surveillance of named individuals is prohibited.

You must not present TitanScout output as expert evidence, as a regulated survey, as a valuation suitable for a court or tribunal, or as legal advice.

If your dispute concerns a property's condition, value, or legal status, instruct a regulated professional. We cannot accept service of legal process on the basis of an AI report.

You must not upload material that is unlawful, obscene, threatening, hateful, or that infringes the intellectual-property rights of any third party. You must not upload images of children other than incidental, non-sensitive appearances in standard listing photographs.

You must not upload material containing personal data of identifiable third parties (other than the property itself) without a lawful basis to do so.

You must not attempt to probe, scan, reverse-engineer, or attack the service. You must not interfere with another user's account, attempt to obtain credentials, or bypass rate limits.

You must not deploy automated tooling to consume credits beyond ordinary human use without our prior written consent.

You may not use the TitanScout brand, logos, or design language to suggest endorsement or partnership we have not granted. You may share output containing our brand for personal decision-making and casual social posts; you may not use our brand in commercial advertising or in regulated-services marketing.

If we determine that this policy has been breached we may, in our discretion, remove content, suspend the account, terminate the agreement under the Terms of Service, withhold credit refunds, and report the breach to law enforcement or to a regulator where required.

We will give reasonable notice and an opportunity to respond before terminating an account, except where the breach is severe, ongoing, or carries an immediate safety risk.

If you believe another user is breaching this policy, write to support@totaltitanholdings.com with as much detail as you can share. We treat reports confidentially.

Effective 2026-05-06.