Question 1

Will my listing photos be used to train AI?

Accepted Answer

No. Photos you upload sit in a private, encrypted bucket tied to your account, and are excluded from any model training pipeline. You can delete them — and the resulting reports — at any time from the dashboard. We retain only de-identified statistics on system performance.

Question 2

Is this a property survey?

Accepted Answer

No. TitanScout does not replace a RICS-accredited surveyor, a structural engineer, a conveyancing solicitor, or a chartered valuer. Our AI red-flag scan is a viewing aid only. Before signing any contract, commission a regulated survey.

Question 3

Can I cancel anytime?

Accepted Answer

Yes. You can downgrade or cancel your subscription from /app/billing in one click. The cancellation takes effect at the end of the current billing cycle; you keep access to scans you already generated.

Question 4

What about credits and refunds?

Accepted Answer

Subscription credits reset monthly and don't roll over. Top-up credits don't expire while your account is active. Refunds for unused services are issued in line with our Refund Policy and Stripe rules — typically 5–10 business days back to the original payment method.

Question 5

Can I trust the red-flag list?

Accepted Answer

Treat it as a structured second opinion, not a verdict. The AI synthesises common defects observed in comparable property archetypes. The final purchase decision is yours, made together with licensed professionals — surveyor, solicitor, mortgage adviser.

Question 6

What if I'm in dispute with the seller or agent?

Accepted Answer

TitanScout output cannot be cited as legal evidence, expert witness testimony, or basis for a price negotiation in any formal procedure. Property disputes belong with a solicitor; we are an early-stage assistant, not a court-admissible record.

Pay for the volume you actually scan.

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