Refund Policy

Refunds return funds to the original payment method only. We cannot redirect a refund to a different card or account.

We do not offer refunds for change of mind once you have started consuming the service. We do offer refunds for material service failures, billing errors, and statutory consumer-rights cases under English law.

Stripe's processing fees on the original transaction are not returned to us when we issue a refund. We absorb that cost in the cases described below; we may decline to refund the equivalent processing fee in other cases.

If you cancel a paid subscription, the cancellation takes effect at the end of the current billing cycle and you keep access until that point. We do not pro-rate or refund partial months by default.

If you cancel within the first seven days of a fresh subscription and have not consumed any credits, you can request a full refund. Email support@totaltitanholdings.com from the address associated with your account.

If you cancel a yearly subscription mid-term, you can request a refund for the remaining unused months at the equivalent monthly rate, less a 10% administration fee, provided you have not exceeded the credit allowance proportionate to the months consumed.

Top-up credit packs are non-refundable once any credit from the pack has been spent. If you purchased the pack within the past seven days and have not yet consumed any of it, we will refund the pack on request.

Credits are a service allowance only and have no monetary value. Unused credits are not redeemable for cash.

If we suffer a verifiable service outage that prevents you from using a feature you have paid for, contact us within thirty days. Where the outage exceeds eight cumulative hours in a single billing cycle, you can request a credit refund or a service-credit grant proportionate to the lost availability.

If a generated reel or report is materially defective and we cannot fix it on a follow-up generation, we will refund the credits consumed for that specific run.

Nothing in this policy limits your statutory consumer rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where you are a consumer in the United Kingdom, you may have a fourteen-day cancellation right that exceeds the rules above. Where you have started consuming the service within that period, the cancellation right may be reduced.

If you are a consumer in the European Economic Area, equivalent rights under your local consumer-protection law continue to apply.

Email support@totaltitanholdings.com from the address associated with your account. Include the order reference, the date of purchase, and a short description of the reason for the request.

We respond within five business days. Approved refunds are processed in Stripe immediately and typically appear on the original card statement within five to ten business days.

Before opening a chargeback with your card issuer, please write to us. Many disputes arise from missed receipts or unclear descriptors and resolve in minutes.

If you do open a chargeback, Stripe will debit the disputed amount and a fixed dispute fee from our account while the issuer reviews the case. We will respond with evidence drawn from our standard dispute pack: the order receipt, the Terms of Service you accepted at signup, the AI Disclaimer you acknowledged, the credit-consumption ledger for your account, the AI outputs delivered, and any support correspondence on file. The card network — not us, and not Stripe — makes the final decision.

We may refuse to refund and may freeze the account where we have reasonable grounds to suspect that the request is fraudulent, that the account is part of a coordinated abuse pattern, or that the underlying card was used without the cardholder's authority.

Where we suspect fraud, we cooperate with Stripe's risk team and, where required, with law enforcement.

TOTAL TITAN HOLDINGS LIMITED, Company No. 14460771, 9 Nene Way, Sutton, Peterborough, PE5 7XB, England. support@totaltitanholdings.com. Effective 2026-05-06.