Issue №01 · Support

We answer in English, in plain language, in under 24 hours.

A small team responds to every email. We don't outsource. If your question is about billing, AI output, refunds, or your data, we will tell you what we can and cannot do — clearly.

Direct lines

  • Email

    support@totaltitanholdings.com
  • Phone (UK office)

    +44 7309 574836

  • Registered office

    TOTAL TITAN HOLDINGS LIMITED
    Company No. 14460771
    9 Nene Way, Sutton, Peterborough, PE5 7XB, England

01

Billing & refunds

Plan changes, missed receipts, partial refunds within Stripe rules.

02

AI output queries

Disagreement with a flag, request to re-run with more context, dispute scope.

03

GDPR & CCPA

Data export, anonymisation, account deletion, right-to-be-forgotten requests.

Frequent answers

Before you write

  • No. Photos you upload sit in a private, encrypted bucket tied to your account, and are excluded from any model training pipeline. You can delete them — and the resulting reports — at any time from the dashboard. We retain only de-identified statistics on system performance.

  • No. TitanScout does not replace a RICS-accredited surveyor, a structural engineer, a conveyancing solicitor, or a chartered valuer. Our AI red-flag scan is a viewing aid only. Before signing any contract, commission a regulated survey.

  • Yes. You can downgrade or cancel your subscription from /app/billing in one click. The cancellation takes effect at the end of the current billing cycle; you keep access to scans you already generated.

  • Subscription credits reset monthly and don't roll over. Top-up credits don't expire while your account is active. Refunds for unused services are issued in line with our Refund Policy and Stripe rules — typically 5–10 business days back to the original payment method.

  • Treat it as a structured second opinion, not a verdict. The AI synthesises common defects observed in comparable property archetypes. The final purchase decision is yours, made together with licensed professionals — surveyor, solicitor, mortgage adviser.

  • TitanScout output cannot be cited as legal evidence, expert witness testimony, or basis for a price negotiation in any formal procedure. Property disputes belong with a solicitor; we are an early-stage assistant, not a court-admissible record.

Still stuck? Email us with your account email and the listing URL — we'll dig in.